[US] - Global Cloud Disruption Impacting Scheduled Workflows in AWS US-EAST-1

Incident Report for Torq

Resolved

20/10/2025 - 13:45
Issue has been resolved

20/10/2025 - 13:30
Status Update: Recovery Underway
We are starting to observe **signs of recovery** across the affected services and are actively implementing **mitigation strategies** to stabilize scheduled workflows.

20/10/2025 - 11:45
Current Status: We have identified an issue impacting customers in the AWS US-EAST-1 region where Scheduled Workflows are failing to run.
Root Cause: This is not an isolated issue with our platform. The disruption is attributed to a major, ongoing operational issue within the underlying cloud provider's infrastructure (AWS) that appears to be global in scope.
Observed Impact: Any workflows with a scheduled trigger are failing to start.
Observed Scope: Multiple major services (e.g., Atlassian) are also impacted.

Posted Oct 20, 2025 - 07:30 UTC