API Authentication / Session Failures

Incident Report for Torq

Resolved

This incident has been resolved.
Posted May 04, 2026 - 12:11 UTC

Update

We are continuing to monitor for any further issues.
Posted May 04, 2026 - 12:07 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 04, 2026 - 12:07 UTC

Identified

A configuration change deployed at 13:56 IDT caused a significant drop in authentication and session success rates across key services. The problem was remediated on US and the team is now working on EU.
Posted May 04, 2026 - 11:53 UTC
This incident affected: Workflows Automation and Administration Portal.
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