We’ve resolved the issues affecting activity log delays and event attachments. The system is now fully operational. Our team will continue to monitor closely to ensure ongoing stability and performance. Thank you for your patience throughout the incident.
Posted Apr 22, 2025 - 18:38 UTC
Update
We’ve resolved the issues affecting activity log delays and event attachments. The system is now fully operational. Our team will continue to monitor closely to ensure ongoing stability and performance. Thank you for your patience throughout the incident.
Posted Apr 22, 2025 - 18:37 UTC
Update
We’re pleased to report that the issue with attaching events to cases has been fully resolved and is now operating normally. We are continuing to close the gap on the delay in publishing activity logs and are seeing steady improvements. Our team remains focused on ensuring full recovery. We will provide further updates as needed. Thank you for your continued patience.
Posted Apr 22, 2025 - 18:17 UTC
Update
We’ve made significant progress in resolving the delay in publishing activity logs and are actively closing the gap. Additionally, we’ve reduced the number of failures related to attaching events to cases. We continue to monitor the situation closely to ensure full recovery and system stability. Thank you for your continued patience.
Posted Apr 22, 2025 - 17:41 UTC
Investigating
We are currently experiencing a delay in publishing the activity logs for executed workflows. Additionally, there is an issue preventing events from being attached to cases. Workflows execution and case creation are not impacted in any way. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We will provide an update as soon as more information becomes available. Thank you for your patience.
Posted Apr 22, 2025 - 16:57 UTC
This incident affected: Administration Portal and Case Management.